Managing the RT Request Tracker
(noe/01/04/27)
a) Read the Online Manuals
(also under /afs/ifh.de/group/apemille/apeweb/rt/docs/)
b) The admin interface lets adminstrators change almost everything.
- Install new users.
- change queue options
etc.
Most of the thing is written in perl, so you shouldn't have too much trouble
finding you way through things. It does, however, use a MySQL database to
store the request details (the files themselves are under
/afs/ifh.de/group/apemille/apeweb/rt/transactions/, sorted by date an request
number.
In case of emergencies (like looking up a password) you can access this
database (called 'nreq') on the MySQL server 'medusa.ifh.de' (ask W.Friebel
on how to do this).
Adding user accounts
When adding account there's one thing to keep in mind :
The email daemon authenticates users by either looking at the email address or
by seeing an explicit '%RT user' statement.
To avoid the latter on may wish to have the username be the same as the first
part of the email address (the part after the '@' is stripped).
For the web interface this shouldn't matter since the browser should remember
you username.
